Shipping & Refund Policy

IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective product, please contact Delilah Home, LLC directly by emailing us at cs@delilahhome.com

30 days free return

If you purchased directly from  delilahhome.com: If you are not satisfied with this product you may return any unused, in factory packaging,  for a refund or replacement within the first 30 days from the date of order. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Delilah Home, LLC.  Prior to returning a product, you must email us at cs@delilahhome.com to obtain a RMA (Return Material Authorization). PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER, RETURN CONTACT INFORMATION ALONG WITH THE REASON FOR RETURN.

Returned merchandise should include the original packaging and be in the same condition as when it was received. Used or laundered merchandise cannot be returned. If we received a return not in factory condition, refunds can not be accepted.

In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, period needed for your bank process settlement to complete. Delilah Home will only review and respond to your refund request after these 6 weeks period ends.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days Delilah Home will cancel you Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered ("Products terms") so please read the carefully before making a request with Delilah Home. In case of misunderstandings between Delilah Home Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to Delilah Home error, when you need to contact Delilah Home and make a formal request.

If the refund request is granted by Delilah Home, payments are refunded as follows:

1. Credit / Debit Cards payments will be refunded within one (1) business days;
2. Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
3. PayPal payments will be refunded within one (1) business day;
4. Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, Delilah Home reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you