IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective product, please contact Delilah Home, LLC directly by emailing us at firstname.lastname@example.org
30 days free return
If you purchased directly from delilahhome.com: If you are not satisfied with this product you may return it for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Delilah Home, LLC. Prior to returning a product, you must email us at email@example.com to obtain a RMA (Return Material Authorization). PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER, RETURN CONTACT INFORMATION ALONG WITH THE REASON FOR RETURN.
COVID PROTOCOL: We will gladly accept your timely return of new, unwashed items within 30 days of delivery. Returned merchandise should include the original packaging and be in the same condition as when it was received. Used or laundered merchandise cannot be returned.
30 DAY LIMITED WARRANTY
Delilah Home, LLC warrants to the original purchaser of this Product (“Purchaser”) that the Delilah Home, LLC product shall be free from defects in materials and workmanship under normal use and service (the "Limited Warranty") for a period of 30 days from date of purchase (the "Limited Warranty Period"). “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product.
This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Delilah Home, LLC. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Delilah Home, LLC for a refund in a prorated amount based on number of years elapsed during the Limited Warranty Period. No replacement or refund will be provided after expiration of the Limited Warranty Period. Defective mats must be returned at purchaser's expense to Delilah Home Inc. for warranty evaluation. Proof of purchase must be included with any mat returned under warranty. This Limited Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills. The customer assumes full responsibility for determining the suitability of our products in the customer's particular application.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELILAH HOME, LLC (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.
DELILAH HOME, LLC (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE DELILAH HOME PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL DELILAH HOME OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY DELILAH HOME OR SELLER FROM THE PURCHASER OF THIS PRODUCT.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.